Portfolio of work done for employer argos direct
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Year: 2005
Brief: The knowledge check system is used to evaluate adviser and team knowledge. The system has multiple-choice tests for each skill set within the call centre. Each adviser takes the tests relating to their skills and the results are then complied together to generate a set of detail reports. These reports can show areas of strength and weakness and recommend training.
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Year: 2005
Brief: A search engine built to allow specific skill sets to read new and archived briefing documents within Argos Direct.